EC99 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

EC99 collects various types of personal data from Malaysian players during the registration process, platform usage, and interactions with our support team. This data collection is necessary to enable us to provide a safe, fair, and efficient service to all members.

1.1 Data Collected During Registration

• Full name as per identity card
• Malaysian identity card number (MyKad) or passport
• Date of birth (for age verification, 18 and above)
• An active Malaysian mobile phone number
• Valid email address
• Encrypted passwords (ec99 does not store passwords in plain text)

1.2 Data Collected During Platform Use

• Financial transaction information — deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow QR and FPX (Maybank2u, CIMB Clicks)
• Betting history and gaming activity on ec99
• IP address and device information (operating system, browser type, screen resolution)
• Approximate location data (state/city) derived from IP address
• Session login and logout timestamps
• Interactions with the ec99 customer support team via live chat or email

EC99 uses collected personal data solely for legitimate purposes directly related to the provision of our platform services. We do not use your data for unrelated purposes without your explicit consent.

• Identity verification & KYC: Ensuring every ec99 member meets the minimum age requirement of 18 and preventing fraudulent registrations or identity fraud.
• Transaction processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local Malaysian payment method, and resolving any transaction disputes.
• Provision of gaming services: Managing your account, processing bets and enabling access to all ec99 games including slots, baccarat, football, cricket and live casino.
• Account-related communications: Sending important notifications such as deposit confirmations, security alerts, terms updates and withdrawal information.
• Customer support: Resolving complaints, enquiries, and technical issues raised by ec99 players across all our support channels.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, duplicate account usage, and any attempts to manipulate ec99's systems.
• Legal compliance: Fulfilling applicable legal compliance obligations, including reporting requirements to relevant authorities where required by law.
• Platform improvements: Analysing aggregated, anonymised usage data to understand Malaysian player behaviour and improve the design, functionality, and game content of the ec99 platform.

If ec99 wishes to use your data for any new purpose not stated above, we will notify you and seek your consent before doing so. You have the right to decline such use without affecting your access to ec99's core services.

EC99 understands that your trust depends on how we manage the information you share with us. We do not sell or rent your personal data to any third party for commercial gain. However, there are specific situations where ec99 needs to share personal data with carefully selected third parties:

• Game providers: Minimum betting information required for game resolution is shared with game providers such as Pragmatic Play, Evolution Gaming, and others for the purposes of game settlement and winnings verification. These providers are bound by strict confidentiality agreements with ec99.
• Payment processors: Information required to process transactions is shared with Malaysian local payment providers — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and banks that support FPX. This is necessary to ensure your deposits and withdrawals are processed securely.
• Authorities and regulatory bodies: EC99 will disclose personal data to the relevant authorities when required by applicable Malaysian law, court order or a lawful request from a law enforcement agency.
• Technical service providers: Third parties that assist ec99 with technical operations — such as server hosting, platform analytics, and support services — may have limited access to personal data. All such third parties are bound by strict data protection agreements and are not permitted to use the data for their own purposes.

Protecting Malaysian players' personal data from unauthorised access, disclosure, alteration or destruction is ec99's highest priority. We continually invest in security infrastructure and industry best practices to ensure comprehensive protection for every piece of data we hold.

• Data encryption in transit: All communications between your web browser and ec99's servers are protected by 256-bit SSL/TLS encryption, ensuring your data remains unreadable even if intercepted by a third party.
• Data encryption at rest: Sensitive information such as passwords is never stored in readable form — all passwords are hashed using the latest cryptographic algorithms. Financial information is stored in encrypted format.
• Internal access controls: Only ec99 staff with a legitimate business need are granted access to player personal data. Such access is monitored, logged, and reviewed on a regular basis.
• 24/7 security monitoring: ec99's security systems are continuously monitored to detect any suspicious activity, unauthorised access attempts or anomalies in platform usage patterns.
• Regular security testing: EC99 conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Incident response procedures: EC99 has clear procedures in place to respond to any data breaches or security incidents, including notifying affected players within a reasonable timeframe where applicable.

While ec99 takes all reasonable steps to protect your data, it is important to remember that no security system is 100% foolproof. We encourage you to play your part in keeping your account secure by using a strong password, not sharing your login credentials, and notifying us immediately if you suspect any suspicious activity on your ec99 account.

As an ec99 Malaysia player, you have certain rights regarding the personal data we hold about you. EC99 is committed to respecting and facilitating the exercise of these rights. To submit any request relating to your personal data rights, please contact us at support@ec99-jit.com and clearly state the nature of your request.

• Right of Access: You have the right to request a copy of the personal data ec99 holds about you. We will provide this information in a readable and understandable format within a reasonable timeframe.
• Right of Rectification: If you find that the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may also update certain personal information directly through your ec99 account settings.
• Right to Erasure: Under certain circumstances, you have the right to request that ec99 delete your personal data. However, this right is subject to our legal obligations to retain certain records (such as financial transaction records) for periods prescribed by law.
• Right to Opt Out of Marketing: You may opt out of marketing communications from ec99 at any time without providing any reason. This will not affect important operational communications relating to your account.
• Right to Know About Data Sharing: You have the right to know who ec99 shares your personal data with and for what purpose. This information is outlined in Section 3 of this Privacy Policy document.

The ec99 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and maintain the security of your login session. Cookies are small text files stored in your web browser when you visit the ec99 platform.

• Essential Cookies: Required for core ec99 platform functionality — including login session authentication, account management, and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Allows the ec99 platform to remember your preferences — such as language, account settings and favourite games — delivering a more personalised experience across every session.
• Analytics Cookies: Helping ec99 understand how Malaysian players use our platform — which pages are visited most frequently, which games are most popular, and general navigation patterns. This data is analysed in aggregate and anonymised form for platform improvement purposes.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised logins, and other security threats to your ec99 account.

You can manage and delete cookies through your web browser settings. Disabling certain cookies may affect your experience and the functionality of the ec99 platform — particularly essential cookies required for secure login sessions. Continued use of the ec99 platform after reading this cookie notice is considered your consent to the use of cookies as described.

Protecting your personal data is a shared responsibility between ec99 and you. While ec99 employs the latest security technology, the safety of your account also depends on the practices you adopt. Below are the steps we recommend for all Malaysian players:

• Use a strong, unique password for your ec99 account — a combination of uppercase and lowercase letters, numbers and symbols. Avoid using your date of birth or any name that is easy to guess.
• Never share your ec99 password or login credentials with anyone — including individuals claiming to be ec99 staff. We will never ask for your password through any channel.
• Log out of your ec99 account after every session, especially when using shared devices such as public computers or someone else's phone.
• Always verify the ec99 platform URL before entering your login credentials to ensure you are on the correct site and not a phishing page impersonating ec99.
• Please notify the ec99 support team immediately if you receive any suspicious emails or messages claiming to be from ec99 and asking for your personal information.

If you have any questions, concerns, or requests regarding ec99's Privacy Policy or how we handle your personal data, our support team is available 24 hours a day, 7 days a week in Bahasa Melayu.

• Email: Send a written privacy enquiry to support@ec99-jit.com, stating "Privacy Enquiry" in the subject line of your message.
• Live Chat: Use the ec99 platform's live chat for general enquiries and immediate assistance. For formal requests relating to personal data, email is the recommended channel as it provides a written record.

We value the trust you place in ec99. Your privacy is our priority, and we are committed to continuously improving our data protection practices in line with industry and technological developments. Please review this Privacy Policy page regularly for any updates that may affect how we handle your data.